49ji Privacy Policy: How We Protect Your Data

1. Who we are

49ji operates the online gaming and betting platform available at 49ji.app, offering casino games, sports betting, esports wagering, and related entertainment services to eligible players in the Philippines. When this Privacy Policy refers to "49ji", "we", "our", or "us", it means the entity responsible for processing your personal data in connection with those services.

We act as the data controller for the personal information you provide during registration, account use, payment processing, identity verification, customer support interactions, and promotional participation. We are committed to handling that information responsibly and in line with applicable data protection requirements.

2. Personal data we collect

49ji collects personal information when you register an account, make a deposit or withdrawal, contact support, participate in a promotion, or browse the website. The categories of data we may collect include:

Registration and identity data

• Full legal name, date of birth, and gender
• Email address and mobile number
• Residential address and province or city
• Government-issued ID number and document images when requested for verification

Financial and payment data

• GCash or Maya mobile number, GrabPay or Coins.ph account reference
• BDO, BPI, or UnionBank account details used for InstaPay or PESONet transfers
• Visa or Mastercard card details processed securely through our payment provider
• Transaction history, deposit and withdrawal records, account balances

Gaming and activity data

• Game sessions, wager amounts, win/loss history, and betting patterns
• Bonus claims and promotional participation records
• Self-exclusion or responsible gaming limit requests

Technical and device data

• IP address, browser type and version, operating system
• Device identifiers, screen resolution, and connection type
• Pages visited, session duration, referral source, and click paths
• Cookie identifiers and similar tracking data — see the Cookies section below

Communications data

• Support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Promotional communication preferences

3. How 49ji uses your information

49ji does not use your data for automated decision-making that has a significant legal or similarly significant effect on you without providing an opportunity to seek human review.

4. Legal basis for processing

49ji processes your personal data on the following bases:

• Contractual necessity — processing needed to fulfil our agreement with you, including running your account, processing transactions, and providing games.
• Legal obligation — processing required to meet applicable Philippine laws, anti-money laundering rules, licensing conditions, and lawful authority requests.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent — where you have specifically opted in, such as receiving marketing emails or push notifications about 49ji promotions. You can withdraw consent at any time.

5. Sharing your personal data

49ji does not sell your personal information. We may share your data with the following categories of recipients when necessary:

Payment and financial service providers

Processors that handle GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and card transactions need limited payment data to complete your transactions securely. These providers operate under their own privacy policies and are not permitted to use your data beyond what is needed to process the payment.

Identity verification and compliance providers

Licensed KYC and AML services that help 49ji confirm your identity, age, and address before account verification is completed. These partners process only what is necessary and are bound by confidentiality obligations.

Regulatory and law enforcement authorities

49ji may be required by law, court order, or regulatory direction to disclose account or transaction information to competent Philippine authorities. We will notify you of such disclosures where permitted by law.

Technology and infrastructure providers

Cloud hosting, customer support platforms, and analytics services that operate under strict data processing agreements. These providers act only on our instructions and cannot use your data for their own purposes.

Game content and sports data providers

Providers supplying casino games, live dealer content, and sports market data may receive anonymised or limited session data for technical troubleshooting and result verification. Personal identifiers are not shared unless specifically required.

6. How 49ji keeps your data secure

Security is not an afterthought at 49ji — it's built into every layer of how the platform works. We apply technical and operational safeguards including:

• TLS encryption on all data transmitted between your device and our servers
• Encrypted storage for sensitive data including ID documents and payment details
• Access controls restricting which staff and systems can view personal data based on job function
• Multi-factor authentication available for player accounts to reduce unauthorised access risk
• Continuous monitoring for unusual account activity, suspicious logins, and potential fraud signals
• Regular security reviews of platform infrastructure, payment flows, and data handling procedures

Despite best efforts, no system is completely immune to threats. If you suspect your 49ji account has been compromised, change your password immediately and contact our support team at support@49ji.app. Never share your one-time verification codes with anyone, including anyone claiming to represent 49ji.

7. Cookies and tracking technologies

49ji uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here's what we use and why:

Essential cookies

Required for the website to function. These handle session management, login authentication, and security checks. You cannot opt out of essential cookies while using 49ji.

Functional cookies

Remember your language, game preferences, and other settings so you don't have to reset them every visit. These improve comfort and convenience but are not strictly required.

Analytics cookies

Help us understand which pages, games, and features are most used so we can improve the 49ji experience. Data collected is aggregated and does not identify you individually.

Marketing cookies (opt-in only)

If you have consented, these track which promotions or ad content you engaged with so we can show you relevant 49ji offers instead of random ones. You can withdraw consent at any time through your account settings or by contacting support.

Most browsers allow you to control cookies through their settings. Blocking essential cookies may prevent 49ji from functioning correctly on your device.

8. How long we keep your data

49ji retains personal data for as long as your account is active and for a further period as required by law or legitimate operational need. Typical retention periods include:

• Account and identity data — kept for the duration of your account plus up to seven years after closure to meet anti-money laundering record-keeping requirements.
• Transaction records — kept for up to seven years following the transaction to comply with financial reporting and audit obligations.
• Support communications — kept for up to three years to handle follow-up queries and resolve disputes.
• Marketing preferences and opt-in records — kept for as long as needed to demonstrate compliance and honour your choices.
• Technical and device logs — typically retained for 90 days for security monitoring and then deleted or anonymised.

After retention periods expire, data is securely deleted or irreversibly anonymised so it can no longer be linked to you personally.

9. Your data rights as a 49ji player

As a player based in the Philippines, you have rights over your personal information. 49ji respects these rights and will handle your requests without unnecessary delay:

• Right to access — ask for a copy of the personal data 49ji holds about you.
• Right to correction — request that inaccurate or outdated information be corrected.
• Right to deletion — request that your data be deleted where we no longer have a lawful reason to keep it. Note that some data must be retained for legal compliance even after account closure.
• Right to restrict processing — ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability — request your data in a structured, machine-readable format where technically feasible.
• Right to object — object to processing based on legitimate interests, including direct marketing communications.
• Right to withdraw consent — where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email support@49ji.app with a description of your request. We may need to verify your identity before acting on certain requests to protect your account from unauthorised interference.

10. Minors and age protection

49ji is strictly an 18-and-above platform. We do not knowingly collect, use, or retain personal data from anyone under the age of 18. Age is checked during registration, and additional identity verification may be requested where there is doubt about a player's age.

If you believe a minor has accessed or registered on 49ji, please notify us immediately at support@49ji.app. We will investigate and, where confirmed, close the account and delete associated personal data as quickly as practicable, subject to any legal obligations to retain fraud-related records.

11. Changes to this Privacy Policy

49ji may update this Privacy Policy from time to time to reflect changes in services, data practices, legal requirements, or platform features. When we make material changes, we'll provide notice through your registered email address or an in-platform notification before those changes take effect.

Minor clarifications or formatting updates that do not change how your data is used may be made without separate notice. The date shown at the top of this page always reflects the current version. Continuing to use 49ji after changes take effect means you accept the revised policy. If you do not accept the changes, you should stop using the platform and request account closure.

12. Contact us about privacy

If you have questions about this 49ji Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the best way to reach us is by email:

Email: support@49ji.app

Please include a brief description of your request and your registered account email address so we can locate your records. Do not include your password or one-time verification codes in any email.

We aim to respond to all privacy-related requests within a reasonable timeframe. Complex or high-volume requests may take a little longer, but we'll keep you updated on progress. For disputes that cannot be resolved directly with us, you may have the right to raise a concern with the relevant data protection authority in the Philippines.